Return and refund policy

We strive for sustainable production and manufacturing methods, and therefore have no inventory and consequently no overproduction or waste of unsold goods. Therefore, we currently do not support returns as the products you order are custom-made for each individual order.

The right to withdraw (angrerett) does not apply either because the goods are specifically made for you upon ordering.

Should you wish to place a new order, you will be responsible for the associated costs.

 

Damages and issues

Upon receiving your order, we kindly request you to carefully examine the items and promptly notify us if you encounter any defects, damages, or if you have received an incorrect item. Your immediate communication will enable us to assess the situation and rectify any issues accordingly.

Defective or Damaged Products

If you or you receive defective or damaged orders that were not caused by the content provided by you, we will cover the costs of a new order. This includes:

  • Damage to the delivered products

  • Errors in the number or quantity of the delivered products

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date.

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us immediately so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to place a new order with an updated address, you will be liable for the costs of the new order.

  • Unclaimed: If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us immediately so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).